# Troubleshooting & Maintenance ### Troubleshooting | Problem | Possible Cause | Solution | | --------------------------------------------- | ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Benchy not reaching Set Point Temperature** | Set Point may be incorrect | Check the [**Set Point Temperature** ](https://docs.kegland.com.au/products/benchy-range/setting-up-the-benchy-glycol#setting-the-temperature)and adjust if needed. | | | Insufficient Clearance | A minimum of 100mm clearance is required on each side of the chiller to ensure adequate heat dissipation for the condensers. Move the unit into open space to improve cooling efficiency | | | Insufficient 'bounce back' time | The Benchy Glycol is able to chill about 20-30L of beer per hour | ### Dispensing Issues | Problem | Possible Cause | Solution | | ------------------------- | ---------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Beer too foamy/frothy** | Insufficient CO2 pressure | The CO2 pressure generally needs to be set higher for a glycol setup to keep CO2 in solution. Refer [Dispensing Pressure](https://docs.kegland.com.au/products/benchy-range/setting-up-the-benchy-glycol#dispensing-pressure) and adjust | | | Incorrect Beer Line | KL06231 [5mm x 8mm EVABarrier](https://kegland.com.au/products/evabarrier-5mm13-64-x-8mm5-16-double-wall-eva-12meter-length-in-bag-beer-line-gas-line?_pos=1&_psq=KL06231+&_ss=e&_v=1.0) is recommended. Wider or narrower diameter line may cause pouring issues | | | Beer not cold enough | Lower the [**Set Point Temperature**](https://docs.kegland.com.au/products/benchy-range/setting-up-the-benchy-glycol#setting-the-temperature) of the Benchy | | | Pouring too quickly | If the beverage is dispensing too quickly this can cause foaming and also flat beer. Refer [Dispensing Pressure](https://docs.kegland.com.au/products/benchy-range/setting-up-the-benchy-glycol#dispensing-pressure) and adjust | | **Beer not dispensing** | Frozen Lines/Product | If the Benchy temperature is lower than the freezing point of the beverage then the product lines may freeze. Check the [**Set Point Temperature**](https://docs.kegland.com.au/products/benchy-range/setting-up-the-benchy-glycol#setting-the-temperature) and adjust if needed. | | | Incorrect Check Valve Installation | If using a commercial coupler such as an [A Type](https://kegland.com.au/products/a-type-keg-coupler-all-ss-with-8mm-duotight-push-fit) or [D Type Coupler](https://kegland.com.au/products/d-type-keg-coupler-all-ss-with-8mm-duotight-push-fit) check the installation of the liquid check valve. If this is not corect the liquid flow will be blocked. | | | Incorrect Flow Control Adjustment | Check that the Flow Control is not set too low as this can prevent liquid from pouring. | | | No CO2/gas | If there is no headspace pressure in the keg it is not possible to dispense from the keg. Refill or replace the CO2 cylinder with a full one | ### Cleaning & Maintenance Only use KegLand approved cleaners such as [StellarOxy](https://www.kegland.com.au/stellaroxy-100-sodium-percarbonate.html) and [StellarClean](https://www.kegland.com.au/stellarclean-pbw-powerful-brewing-wash-brewery-cleaner-beer-line-cleaner-keg-wash.html) and sanitisers such as [Phosphoric Acid](https://www.kegland.com.au/pure-phosphoric-acid-85-pure-500ml.html) and [StellarSan](https://www.kegland.com.au/phosphoric-acid-blend-sanitiser-500ml-starsan.html) to clean and sanitise your product lines. An easy way to clean your product lines with a gas source is to use a KL20220 [Gas Free Ball Lock Line Cleaning Kit](https://kegland.com.au/products/gas-free-ball-lock-line-cleaning-kit-pet-party-pump-combo). Simply fill a PET bottle with correctly diluted Stellarclean or Stellaroxy solution. Hook up your liquid ball lock disconnect on your product line to the carbonation cap nad pump the line cleaning kit to push cleaner through the product lines. The exterior of the Benchy Glycol should be cleaned with a mild detergent and a clean, lint free microfibre cloth.