Troubleshooting & Maintenance

Benchy Carbon | Troubleshooting

Troubleshooting

Problem	Possible Cause	Solution
Benchy Carbon not reaching Set Point Temperature	Set Point may be incorrect	Check the Set Point Temperature and adjust if needed.
	Insufficient Clearance	A minimum of 100mm clearance is required on each side of the chiller to ensure adequate heat dissipation for the condensers. Move the unit into open space to improve cooling efficiency
	Insufficient 'bounce back' time	We recommend that after every 500ml dispensed you should allow approximately 2 minutes to recover.

Dispensing Issues

Problem	Possible Cause	Solution
Beer too foamy/frothy	Insufficient CO2 pressure	The CO2 pressure generally needs to be set higher for a glycol setup to keep CO2 in solution. Refer Dispensing Pressure and adjust
	Incorrect Beer Line	KL06231 5mm x 8mm EVABarrier is recommended. Wider or narrower diameter line may cause pouring issues
	Beer not cold enough	Lower the Set Point Temperature of the Benchy Carbon
	Pouring too quickly	If the beverage is dispensing too quickly this can cause foaming and also flat beer. Refer Adjusting Line Length for more information
Beer not dispensing	Frozen Lines/Product	If the Benchy Carbon temperature is lower than the freezing point of the beverage then the product lines may freeze. Check the Set Point Temperature and adjust if needed.
	Incorrect Check Valve Installation	If using a commercial coupler such as an A Type or D Type Coupler check the installation of the liquid check valve. If this is not corect the liquid flow will be blocked.
	Incorrect Flow Control Adjustment	Check that the Flow Control is not set too low as this can prevent liquid from pouring.
	No CO2/gas	If there is no headspace pressure in the keg it is not possible to dispense from the keg. Refill or replace the CO2 cylinder with a full one

Cleaning & Maintenance

Only use KegLand approved cleaners such as StellarOxy and StellarClean and sanitisers such as Phosphoric Acid and StellarSan to clean and sanitise your product lines.

An easy way to clean your product lines with a gas source is to use a KL20220 Gas Free Ball Lock Line Cleaning Kit. Simply fill a PET bottle with correctly diluted Stellarclean or Stellaroxy solution. Hook up your liquid ball lock disconnect on your product line to the carbonation cap nad pump the line cleaning kit to push cleaner through the product lines.

The exterior of the Benchy Carbon should be cleaned with a mild detergent and a clean, lint free microfibre cloth.